Event Attendance Reminder Delays

On Friday, February 3, we made an update to one of our servers that handles sending out attendance reminder emails for upcoming events.  Due to an edge case that was not present during our initial testing, the server caused the emails to backup and not be sent out over the weekend. We have rolled back our changes and our engineers have restored attendance reminder delivery.

The first of two effects of this issue is that church partners may receive attendance reminders for events that happened in the past couple days. The second effect is that event leaders may not have received reminders to record attendance prior to events during the weekend.

We will be investigating the incident to put measures in place to keep this from happening in the future.  Thank you so much for your patience, and as always, thank you for allowing us to partner with you!

Topics: This entry was posted in Software News, This entry was posted in System Status Announcements

Posted by Updates Team on February 06, 2017