Intermittent Service Interruptions May 26, 27, 31

On the afternoons of May 26 and May 27, 2016, our engineers became aware of the inability for church partners to log in to their sites, causing a service interruption. These interruptions lasted approximately 15–20 minutes each. Our first inclination was that a job we ran on our databases was causing the latency and thus changed the frequency of the job to help balance out database resources. On Tuesday, May 31, 2016, we experienced the increased latency again and our church partners were unable to log in to the software for approximately 20 minutes. We continued to investigate and found the outage was caused by a backline process running on our database servers to archive files. As soon as the issue was identified, we killed the process and service levels returned to normal. We are implementing new processes to complete this task in a way that will not interfere with access to your Church Community Builder software. We are wholeheartedly dedicated to presenting a consistent and beautiful experience for our church partners, and we apologize that we did not do that in this case.  We are truly humbled and grateful that we get to work with all of you and understand the inconvenience this caused. Thank you so much for allowing us to strive onward with you in your ministry!